Frequently Asked Questions (FAQ) for Decomura.com
Q: What types of artistic wall murals can I find on Decomura.com?
A: At Decomura.com you will find a unique collection of artistic photo wallpapers that reflect a wide range of styles and themes - from modern abstraction to classic landscapes, as well as photorealistic images and patterns inspired by art.
You can find all collections here: https://decomura.com/collections
Q: Can I order a custom-made photo wallpaper?
A: Yes, most of our wall murals can be adjusted to specific wall dimensions to perfectly fit your space. Just provide your dimensions when placing your order.
Q: Are Decomura photo wallpapers easy to install?
A: Our photo wallpapers are designed for easy installation. We include detailed assembly instructions with each order, and the wallpapers are segmented to facilitate application to the wall. If you need it, we can determine the specific type of cutting best suited to your current needs.
Q: How can I take care of my artistic photo wallpapers from Decomura?
A: Decomura photo wallpapers are easy to maintain. They can be gently cleaned with a soft, dry or slightly damp cloth. Avoid using harsh cleaning agents that could damage the surface and avoid using excessive force so as not to damage the product due to mechanical friction.
Q: Does Decomura offer help in choosing the right photo wallpaper?
A: Of course, our team of experts is at your disposal to help you choose the perfect wallpaper that will suit your style and needs. Contact us and we will advise you on the best solutions.
Q: What are the delivery options and how long will it take to receive my order?
A: We offer several delivery options that you can select when placing your order. Delivery time may vary depending on the selected option and delivery location, but it usually takes up to several business days.
Q: Can I return the photo wallpaper if I change my mind?
A: In the case of custom-made photo wallpapers, we pay special attention to final decisions before production. For standard sizes, please check our returns policy on the website or contact customer service for further information.
Q: How can I contact Decomura customer service?
A: We are at your disposal! You can contact us via chat available on our website, contact form on our website, e-mail, or by phone during our office hours.
Q: Does Decomura cooperate with interior architects and interior designers?
A: Yes, Decomura actively cooperates with interior architects and interior designers, offering dedicated services and support in the selection of artistic photo wallpapers for their projects as well as very attractive promotions and discounts available only to them.
Q: How can I cooperate with Decomura as an interior designer?
A: As an interior designer, you can cooperate with us by contacting us directly via our website. We offer attractive terms of cooperation, including the possibility of obtaining a sample book and access to special collections, promotions and discounts.
Q: Are there special discounts for the design industry for wholesale orders?
A: Yes, we offer special pricing conditions for interior architects and interior designers. Details regarding discounts and cooperation can be determined by contacting us via chat or any other communication channel.
Q: Does Decomura offer personalized photo wallpapers for special orders from designers?
A: Absolutely. We are open to creating personalized photo wallpapers in accordance with the individual requirements of interior designers, which allows us to create truly unique spaces for their clients.
Q: What are the benefits of working with Decomura for interior designers?
A: By working with us, interior designers gain access to exclusive collections, personalized solutions and professional support of our team. Such a partnership allows you to stand out on the market and provide customers with unique products.
Q: Does Decomura support interior designers in realizing their creative visions?
A: Yes, we eagerly support interior designers in materializing their creative concepts by providing photo wallpapers that help turn any design into a work of art.
Q: Can I use Decomura photo wallpapers for commercial interior design projects?
A: Of course, our photo wallpapers are the perfect choice for commercial projects such as hotels, restaurants, offices and showrooms. We provide the highest quality and durability that will meet the requirements of intensive use in public spaces.
Q: What can I do if I don't find a photo wallpaper pattern that perfectly matches my project?
A: At Decomura, we understand that each customer has unique needs and preferences. If you do not find a design in our collection that meets your expectations, please contact us. We are ready to create design proposals based on information from you or the inspirations sent. Our design team works with clients to deliver personalized wall murals that perfectly match their vision and interior needs.
Q: How can I send my photo wallpaper inspirations or ideas?
A: If you have specific ideas or inspirations, you can send them to us using the contact form on our website or directly by e-mail. Our designers will be happy to discuss your ideas and help you turn them into a custom-designed photo wallpaper.
Q: Is it more expensive to create a personalized photo wallpaper?
A: The cost of creating a personalized photo wallpaper may vary depending on the complexity of the design and dimensions. We are committed to offering competitive pricing and provide a full quote before design begins so you can make an informed decision with no surprises.
Q: How long does it take to prepare a personalized photo wallpaper pattern?
A: The time needed to prepare a personalized photo wallpaper pattern depends on many factors, including the complexity of the project and the current order load. We always try to work efficiently to deliver the final product to our customers as quickly as possible, without sacrificing the quality of workmanship.
Q: Can I order photo wallpapers on specialized substrates, such as self-adhesive or waterproof?
A: Absolutely! At Decomura.com we understand that different spaces require different solutions. That's why we offer over 100 different substrate types, including self-adhesive, waterproof and certified substrates, to meet our customers' specialized requirements. All our substrates come from several reputable suppliers, ensuring high quality and durability. Contact us and we will help you choose the best substrate for your project.
Q: How can I learn more about different types of substrates and their properties?
A: We are here to help! On our website you will find detailed descriptions and specifications of our substrates. You can also contact our customer service directly, who will provide you with all the necessary information and help you choose the perfect substrate for your interior.
Q: Do specialized substrates affect print quality?
A: Print quality is our priority, regardless of the substrate chosen. We use advanced eco-friendly and odorless latex printing technology to ensure each order features crisp colors and sharp details. All our substrates are carefully selected to ensure the best print quality.
Q: Can I get a quality or safety certificate for the selected substrate?
A: Yes, if quality or safety certification is required, we can provide documentation for selected substrates. Please make sure you inform us of this need when placing your order so that we can prepare all necessary documents accordingly.
Q: What is DECOMURA AI™ technology and how does it affect the quality of photo wallpapers?
A: DECOMURA AI™ technology is our advanced, proprietary method that uses artificial intelligence algorithms to optimize photo wallpaper patterns in terms of sharpness and image quality. Thanks to this technology, we are able to provide exceptional color depth and impressive detail, achieving maximum print resolution unattainable before.
Q: What resolutions can I expect when ordering a photo wallpaper from Decomura.com?
A: With Decomura.com you can expect print resolutions that are adapted to the size of the photo wallpaper, ensuring excellent image quality without visible pixels or blurring. Our DECOMURA AI™ technology allows for prints at resolutions far exceeding market standards, which means that even on large surfaces, images will retain their clarity and depth of detail. For example, standard cheap photo wallpapers have 28-72 dpi. Our photo wallpapers are standard 150 - 300 dpi! - this is 5 to 10 times higher pixel density per inch than other products available on the market! That's one of the reasons why each of our customers is a delighted customer :-)
Q: Is DECOMURA AI™ technology used in all your photo wallpapers?
A: Yes, all our photo wallpapers use DECOMURA AI™ technology to provide customers with the best possible product quality. Each pattern is carefully analyzed and optimized by our AI system before it goes into production. Additionally, at the customer's request, we can send a free digital sample of an enlarged section of the pattern on a 1:1 scale or print the sample and send it within a few days.
Q: Does DECOMURA AI™ also help adapt images to non-standard wall dimensions?
A: Absolutely, DECOMURA AI™ is especially useful when we need to adapt images to non-standard wall dimensions. Artificial intelligence helps us scale and adjust images without loss of quality, meaning each photo wallpaper is perfectly tailored to the customer's specifications.
Q: When using DECOMURA AI™, am I limited in my choice of patterns?
A: No, DECOMURA AI™ technology was created to expand your choices, not limit them. Whether you choose a design from our current collection or would like to customize the designs you provide, DECOMURA AI™ will ensure that you receive a product of the highest quality.